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Mobile App – My Schedule & Scheduled Overrides

This article will help you navigate the My Schedule feature on both iOS and Android systems. With My Schedule, you are able to easily view your on-call schedule and upcoming on-call shifts as well as schedule overrides right from your mobile device!

My Schedule- iOS

First, click the calendar icon at the bottom navigation bar of the application to be taken to your on-call calendar. Grey lines indicate on-call shifts and the orange circles indicate the current day. Below the calendar, you will see details about your current and next on-call shifts.

You can access a weekly view by clicking into any particular day. Once there, you will be able to view schedules for the next six days.

Scheduling an Override- iOS

To schedule an override, click into the My Schedule view, and then press the (+) icon in the upper right hand corner of the screen.

 

Next, you’ll be prompted to choose the timezone for which the override is to take place, the start time and the end time. Make sure to select “Create” when you’re ready to schedule your override.

To assign or to delete a scheduled override, swipe left and select “assign” or “delete”.

When a user has been assigned to your scheduled override, you will see blue lines appear below the grey shift lines on the calendar view, as well as details below indicating who picked up each shift.

A blue bar will NOT appear unless someone has been assigned to your scheduled override. Below the calendar, under ‘Schedule Overrides’, when your override has yet to be re-assigned you will see an empty blue circle for the unassigned override.

When accessing the weekly view, you will see the override in blue and any relevant details (i.e.; who is covering your override and for what escalation policy).

Take a Schedule Override- iOS

To take a users on-call head to their profile and swipe left on the on-call shift you wish to cover and select “Take Override”. Global admins will have the ability to “Take Override”, “Assign”, and “Delete” overrides.

 

accept scheduled override in iOS

 

My Schedule- Android

First, click the calendar icon at the bottom navigation bar of the application to be taken to your on-call calendar. Grey lines indicate on-call shifts and the orange circles indicate the current day. Below the calendar, you will see details about your current and next on-call shifts as well as your schedule overrides.

You can access a weekly view by clicking into any particular day. Once there, you will be able to view schedules for the next seven days.

Scheduling an Override- Android

To schedule an override, click into the My Schedule view, and then press the blue (+) icon in the lower right hand corner of the screen.

Next, you will be prompted to choose the timezone which the override is to take place, the start time, and the end time. Make sure to select “Create” when you are ready to schedule your override.

To assign a schedule override or to delete a schedule override, swipe left and select “assign” or “delete”.

When a user has been assigned to your scheduled override, you will see blue lines appear below the grey shift lines on the calendar view, as well as details below indicating who picked up each shift.

A blue bar will NOT appear unless someone has been assigned to your scheduled override. Below the calendar, under ‘Schedule Overrides’, when your override has yet to be re-assigned you will see an empty blue circle for the unassigned override.

When accessing the weekly view, you will see the override in blue and any relevant details (i.e.; who is covering your override and for what escalation policy).

Take a Schedule Override- Android

To take a users on-call head to their profile and swipe left on the on-call shift you wish to cover and select “Take Override”. Global admins will have the ability to “Take Override”, “Assign”, and “Delete” overrides. Users will only be able to take a schedule override.

accept scheduled override in Android

 

Updated on July 11, 2019

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