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Mobile App – Getting Started

What is VictorOps?

VictorOps is incident management software that allows teams to maintain a culture of high availability without slowing down the innovation process. The moment something goes wrong, VictorOps will spring people to action, automatically. VictorOps is a mobile first platform so please take the time to configure your mobile app settings!

Where can I get help?If at any point you find yourself needing additional help, please contact support (victorops-support@splunk.com). Our 24/7 support team is on-call when you are. You can even initiate a Live Chat (within business hours, 8:00 A.M. – 5:00 P.M. Mountain Time) or submit a ticket via our Contact Support page.

Mobile App Download iOS & Android

Mobile Getting Started Guide

 

Primary Paging Policy

It is important that you have a diverse and robust Primary Paging Policy in place so this is the first setting we recommend configuring. This article will help you navigate to and edit the Personal Paging Policy feature on both iOS and Android systems. Within the VictorOps Mobile App, you are able to easily view and update your paging policies from iOS and Android devices.

iOS

In the VictorOps Mobile App, select the Users icon at the bottom of your iOS device’s screen. Then select the person icon from the Users page.

From your User Profile page, you may select the Paging Policies tab to view your current configuration. If you’d like to change your paging policy select Edit. Here you may delete, update, or add steps to your Primary Paging Policy and Custom Paging Policies from your iOS device. Once complete, be sure to save your changes!

Android

As with iOS devices, editing and creating Primary Paging Policies and Custom Paging Policies in the VictorOps Mobile App is only a few clicks away. Select the Users icon at the bottom, then select the person from the resulting Users page. Finally, select the Paging Policies tab.

Once you’ve accessed your Paging Policies, select Edit. Select the step you’d like to Edit or Add Step.

Add VictorOps to Your Contacts

VictorOps will contact you for triggered incidents using the below phone numbers and short code. You may add these numbers to your contacts in the Mobile App for both Android and iOS devices by simply navigating to Settings >> Help and Support >> Add VictorOps to Your Contacts

Short Code (US and Canada SMS only):

842867

Long Codes:

303.653.9527

303.653.9644

303.653.9674

303.578.1340

303.835.0913

International Numbers:

Czech Republic (SMS only): +420 736352147

Poland (Phone & SMS): +48 799448785

Singapore (SMS only): +65 82410345

Australia (Phone only): +61 2 6190 1305

Australia (SMS only): +61 476 857 069

*For China Specific VictorOps Contacts please Contact Support

 

Updated on June 1, 2020

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