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VictorOps Android Application


Android 7

Android 6 Samsung (A6S)

Android 6 Nexus (A6N)

Notification Delivery

There are a number of different settings in the Android platform that can potentially affect the delivery of notifications from VictorOps to your device.  Due to the critical nature of VictorOps notifications, it is imperative that you correctly configure your settings in Android and TEST those those notifications before you go on call for your organization.

Within our Android application settings, you will find an option to allow VictorOps to override do-not-disturb mode.  It is important to note that there are other settings within Android that will override that setting within the app.  This article describes, in detail, how to ensure that VictorOps can reach you despite the current state of your phone (unless it is turned off).

Please add the VictorOps contact information, by directing your attention to the VictorOps App –> Settings –> Import VictorOps Contact Info (vCard)… at the bottom of the page.  If you are planning using Do Not Disturb mode, please add the VictorOps contact to your favorites.

Best Practices

Here are the things you can do to minimize your risk of missing a notification from VictorOps:

  • Use a diverse set of notification types in your personal paging policy (Call, SMS, push) to avoid a single point of failure.
  • If using Do Not Disturb, set the VictorOps contact to a favorite and allow Favorites to come through DND.
  • Most importantly, test your configuration in various modes (do not disturb, vibrate only etc.), by using Manual Incident Creation.

Android 7 (A7)

Volume Override (A7)

Step 1 – From Settings, select Apps

Step 2 – From Apps, select VictorOps

Step 3 – From VictorOps App info, select Permissions

Step 4 – Within App permissions, verify that both Phone and Storage are “ON”

Step 5 – Return to VictorOps App info, select Notifications

Step 6 – From Notifications, select Override Do Not Disturb

How to Enable Do Not Disturb Permissions (A7)

Step 1 – From Apps, select the gear icon in the upper right hand corner

Step 2 – From Configure apps, select Special access

Step 3 – From Special access, select Do Not Disturb access

Step 4 – From Do Not Disturb Access, verify that VictorOps is “ON”

How to set your Android to Do Not Disturb (A7)

Step 1 – From Quick Settings, select Do not disturb:

Step 2 – From Do not disturb, select Priority only and choose between “Until you turn this off” or a specified amount of time

How to enable notifications from the VictorOps App during Do Not Disturb (A7)

Step 1 – From Sound, select Do not disturb

Step 2 – From Do not disturb, select Priority only allows

Step 3: From Priority only allows, change “Calls” to from starred contacts only (only select this option if VictorOps has been saved as a starred contact, as mentioned above)

Android 6

Android 6 – Samsung (A6S)

Volume Override (A6S)

Step 1 – From Settings, select Applications Volume Override

Step 2 – From Applications, select Application manager

Step 3 – From Application manager, select VictorOps

Step 4 – From VictorOps Application info, select Permissions

Step 5 – Within App Permissions, verify that both Phone and Storage are “ON”

Step 6 – Return to VictorOps Application info, select Notifications

Step 7 – From App notifications, turn “ON” Set as priority

How to Enable Do Not Disturb Permissions (A6S)

Step 1 – From Settings, select Lock screen and security

Step 2 – From Lock screen and security, scroll to the bottom and select Do not disturb permission

Step 3 – From Do not disturb permission, verify that VictorOps is turned “ON”

How to set your Android to Do Not Disturb (A6S)

Step 1 – From Settings, select Sounds and vibration

Step 2 – From Sounds and vibration, select Do Not Disturb

Step 3 – From Do not Disturb, select Allow exceptions

Step 4 – From Allow exceptions, select Custom and then Priority app notifications

Step 5 – From Priority app notifications, verify that VictorOps is turned “ON”

Android 6 – Nexus (A6N)

Volume Override (A6N)

Step 1 – From Settings, select Apps

Step 2 – From Apps, select VictorOps

Step 3 – From VictorOps App info, select Permissions

Step 4 – From App Permissions, verify both Phone and Storage are “On”

Step 5 – Go Back to App Info, select Notifications

Step 6 – From App Notifications, turn Treat as Priority

How to enable Do Not Disturb permissions (A6N)

Step 1 – From Settings, select Sound & notification

Step 2 – From Sound & notification, Do Not Disturb access

Step 3 – From Do Not Disturb access, make sure VictorOps is “On”

How to set your Android to Do Not Disturb (A6N)

Step 1 – From the Quick Settings screen, select Do not disturb

Step 2 – From Do not disturb, select Priority Only

How to enable notifications from the VictorOps App during Do Not Disturb (A6N)

Step 1 – From Settings, select Sound & notification

Step 2 – From Sound & notification, select Do not disturb

Step 3 – From Do not Disturb, select Priority only allows

Step 4 – Within Priority only allows, select the types of alerts/notification types you want to receive from the VictorOps App during Do Not Disturb

Updated on August 14, 2017

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