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Adding or Removing a User From a Rotation in VictorOps

Requirements

Requires VictorOps Role: Admin

See how you can add or remove a user from a shift in VictorOps.

When removing a user, VictorOps requires admins to choose a replacement to prevent unexpected gaps in escalation policies or unexpected shift changes for on-call users.  To remove a user who will not be replaced, a few additional steps are required to remove the user from all shifts and escalation policies first.

Get the User’s Team Membership

The quickest way to do this is by using our API, documented HERE.  The response contains the teams to which the user belongs, as well as the specific rotations and escalation policies within those teams.  Once you have identified the relevant teams and shifts, below are the steps required to safely remove the user:

Adding a User

To add a user, first navigate to the rotation in question. Rotations for a particular team can be found by visiting the Teams page and then by clicking into the name of the team in question. Once here, click the Rotations tab to reveal the team’s rotations. Clicking the carrot icon to the right of the rotation name will reveal the rotation’s shifts and schedule:

Once you’ve identified the shift of the rotation that you want to add a user to, click the people icon to the immediate right of the shift name, this will reveal a list of the current rotation members in addition to an option to add users to this shift:

Click the dropdown and select the user you wish to add to this rotation on the shift in question. This will add the user to the shift as the last member to rotate on duty. Repeat this step for all applicable shifts that you wish to add the user to.

Removing a User

To remove a user, first navigate to the rotation in question. See the beginning of the section above on Adding a User for instructions on navigating to a rotation.

Once you’ve identified the shift of the rotation that you want to remove a user from, click the people icon to the immediate right of the shift name, this will reveal a list of the current rotation members in addition to an option to add users to this shift. In this list, locate the user that you wish to remove from the shift and click the X icon to the left of the user. This will remove the user from the shift:

Repeat this step for all applicable shifts that you wish to remove a user from.

 

Updated on October 2, 2019

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