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Adding or Removing a User in VictorOps

Requirements

Requires VictorOps Role: Admin

See how you can add or remove a user from a shift in VictorOps.

When removing a user, VictorOps requires admins to choose a replacement to prevent unexpected gaps in escalation policies or unexpected shift changes for on-call users.  To remove a user who will not be replaced, a few additional steps are required to remove the user from all shifts and escalation policies first.

Get the User’s Team Membership

The quickest way to do this is by using our documented API, documented HERE.  The response contains the teams to which the user belongs, as well as the specific rotations and escalation policies within those teams.  Once you have identified the relevant teams and shifts, below is a video of the steps required to safely remove the user:

Adding a User

Removing a User

Updated on April 23, 2019

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