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How to Set Up Rotations and Shifts

Teams you’ve created in VictorOps may have rotations. A rotation is a recurring schedule with members who take turns being on-duty for the rotation.

A rotation may be used as a step in a team’s escalation policy.

Please note, being scheduled for a rotation does not mean that you’re on-call unless the rotation is part of the team’s escalation policy.

There are three different types of shifts available in a rotation: Standard, Follow-The-Sun, and Custom.

Standard Rotation Setup

The Standard rotation setup gives you the ability to schedule a 24×7 rotation.

Step 1:

standard rotation setup step 1

  1. Add Rotation
  2. Name your Rotation
  3. Select Shift type Standard

Step 2:

standard rotation setup step 2

  1. Name your Shift
  2. Select your Time Zone (will default to local machine time zone)
  3. Select the Amount of Days you would like the handoff to occur
  4. Select the Time you would like the handoff to occur
  5. Select Day you would like the handoff to occur
  6. Save Shift

Step 3:

Standard Rotation Setup step 3

  1. Add users to this Shift
  2. Save Rotation, and Add to On-call
  3. More info about Escalation Policies here

**NOTE**
The order of the Manage Members Tab is the order in which we hand-off to the next member based on the settings you set in Step 2.

Order of the manage members tab


Follow The Sun Rotation Setup

The “Follow the Sun” style rotation allows you to create multiple shifts within a rotation, to provide coverage for specific time ranges.

Step 1:

follow the sun rotation setup step 1

  1. Add Rotation
  2. Name your Rotation
  3. Select Shift type Follow The Sun

Step 2:

follow the sun rotation setup step 2

 

  1. Name your Shift
  2. Select your Time Zone (will default to local machine time zone)
  3. Select the days you would like this Shift to apply to
  4. Select the Time Range of the shift
  5. Select the Amount of Weeks you would like the handoff to occur
  6. Select Day you would like the handoff to occur
  7. Save Shift

Step 3:

follow the sun rotation setup step 3

Add another Follow the Sun shift.

Add another follow the sun shift

  1. Name your Shift
  2. Select the Time Range of the new shift
  3. Repeat Step 2 above

Keep repeating Steps 2&3 until you have all your shifts created, the final results would like the following:

follow the sun full shift setup

For Weekend Coverage options, you will want to use a Custom Rotation

weekend coverage options

**NOTE**
The order of the Manage Members Tab, is the order in which we hand-off to the next member based on the settings you have set in Step 2. Each shift, can have its own set of users.


Custom Shift Setup

Custom Shifts give you the ability to set a Custom Day/Time Range, mostly used for weekend coverage.

Step 1:

custom shift setup step 1

  1. Add Rotation
  2. Name your Rotation
  3. Select Shift type Custom

Step 2:

custom shift setup step 2

  1. Name your Shift
  2. Select your Time Zone (will default to local machine time zone)
  3. Select the Time/Day Range of the shift
  4. Select the Amount of Weeks you would like the handoff to occur
  5. Select Day you would like the handoff to occur
  6. Save Shift

Step 3:

custom shift setup step 3

Last step, is to add your users to the shift.

 

Updated on July 10, 2019

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