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Scheduled Overrides

Scheduled Overrides allow users to request on-call coverage for any planned absence. Admins can then assign another user to override for that period, and any incidents routed to the absent user will instead page the overriding user. Below is a short walkthrough on how to set up a scheduled override.

First, from portal.victorops.com select Settings. At the top of the Teams page, in the Scheduled Overrides pane, select Schedule an Override.

Select the User who will be absent, define the start and end date for when they will be unavailable, then select Create.

Select a user to override for the absent user on each Escalation Policy they are a part of. If no override is assigned, the scheduled user will continue to be paged for incidents routed to them. Alternatively, any user may go in and manually select the Take option assigning them to cover for the absent user for that team.

The absent user’s name will be replaced by the overriding users and highlighted in the team calendar in the On-call Schedule pane during the time they have scheduled an override. Hovering over the calendar will display who is currently covering.

Updated on October 5, 2017

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