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The Mean Time To Resolve/Mean Time to Acknowledge: looks at the daily average acknowledgment and resolve rate and shows trends (both long and short) for average response and resolution times for incidents.

The slide feature of this report allows you to look a long range of data or drill down to a specific time period. The menu button in the upper left hand corner allows you to export the report as an SVG vector image, CSV or XLS file.


Updated on January 20, 2017

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