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On-Call Report

Requirements

Versions Supported: Full-Stack 

VictorOps Version Required: N/A SaaS

What you need to know: The goal of this report is to provide a holistic overview of an individual and team’s workload during a given amount of time. 

 While being on-call can create accountability and stress, this report portrays the story of our unsung on-call heroes, and can help make on-call suck less.

The On-Call Report provides an overview of your team’s workload and a granular view of an individual’s workload—whether that be on-call hours (time spent as thefirst step in an escalation policy), or an individual’s involvement for specific incidents in VictorOps.

Sorting:

You can sort by team to show a list of users associated with a team. Please note that when filtered by a specific team, this will show only the individual’s workload associated with that team. To see the full workload of an individual, please select “All” under teams, and this will present all of an individual’s workload.

Date Range Selection:

You can modify the specified hours associated with the report and this will be reflected in both the view portray on the page, as well as the associated CSVs.

CSV Download / Large Incident Counts:

There are three different CSV downloads associated with this report. From the overview page, the CSV includes a list of users associated with the team including on-call hours (time spent in rotation in 1st step of an escalation policy), and incident involvement (engaged in any steps of incident remediation). On the user details page, there are two CSV download options: breakdown of on-call hours and from where they are derived, and also incident involvement including all steps in that incident.

In order to see the full list of incidents per user when there are more than twenty steps involved in an incident or over 100 incidents, please download the CSV file.

 

 

Updated on August 21, 2018

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