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Create an On-Call Report

About the VictorOps On-Call Report

Requirements

Versions Supported: Enterprise 

VictorOps Version Required: N/A SaaS

What you need to know: The goal of this report is to provide a holistic overview of an individual and team’s workload during a given amount of time. 

 While being on-call can create accountability and stress, this report portrays the story of our unsung on-call heroes, and can help make on-call suck less.

The On-Call Report provides an overview of your team’s workload and a granular view of an individual’s workload—whether that be on-call hours (time spent as thefirst step in an escalation policy), or an individual’s involvement for specific incidents in VictorOps.

Customize the VictorOps On-Call Report

VictorOps on call report main interface

Sorting

You can sort by team to show a list of users associated with a team. Please note that when filtered by a specific team, this will show only the individual’s workload associated with that team. To see the full workload of an individual, please select “All” under teams, and this will present all of an individual’s workload.

sorting the victorops on call report

Date Range Selection

You can modify the specified hours associated with the report and this will be reflected in both the view portray on the page, as well as the associated CSVs.

date range selection in the victorops on call report

CSV Download for On-Call Reports

There are three different CSV downloads associated with this report. From the overview page, the CSV includes a list of users associated with the team including on-call hours (time spent in rotation in 1st step of an escalation policy), and incident involvement (engaged in any steps of incident remediation). On the user details page, there are two CSV download options: breakdown of on-call hours and from where they are derived, and also incident involvement including all steps in that incident.

export on call report as CSV

CSV Download for Large Incident On-Call Reports

In order to see the full list of incidents per user when there are more than twenty steps involved in an incident or over 100 incidents, please download the CSV file.

 

export large incident on-call report CSV

 

Updated on May 16, 2019

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