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Reporting

  • Incident Frequency Report

    The Incident Frequency Report provides a graphical representation of the most frequent paging events and makes it easier to identify...
  • Incident Metrics Report

    Incident Metrics: presents daily metrics and short-term trends for incidents, acknowledgements, and recovery while giving a quick glance at the...
  • Incident Trends Report

    The Incident Trends Report graphs a running average of incidents, acknowledgments, and resolves. It is a 15-day average of incident...
  • MTTA/MTTR Report

    The Mean Time To Resolve/Mean Time to Acknowledge: looks at the daily average acknowledgment and resolve rate and shows trends...
  • User Metrics Report

    User Metrics: presents an aggregation of different metrics for specific users (by username). These metrics include incidents, acknowledgements, recovery, MTTA,...