Alert routing gives you the ability to assign specific types of alerts to specific groups. The objective is to ensure that only those team members that can address an issue are alerted about it.
These settings can be found by clicking on Settings >> Integrations, and scrolling to the bottom of the page.
When an alert is delivered to VictorOps, your routing rules determine whether an incident is created, and to which team alerts and incidents will be routed. When an incident is routed to a particular team, that team’s escalation policy determines who to notify, and who to escalate to if the incident stays unacknowledged.
All types of alerts have a routing key assigned to them by your administrator. This key is what is used to map the alert to a team. To find the routing key for an alert, click on an open incident for the alert (or look in the alert’s details) in the VO mobile or web app. You will see the routing key in the list of key / values.