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Performance Report (MTTA & MTTR) – VictorOps

The Performance MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) Report tells the story of your investment in VictorOps and the practice of DevOps. Track evolution and goals over time, and tell key stakeholders the story by relaying key metrics directly related to the cost of downtime.

Full stack reporting - MTTA/MTTR VictorOps


MTTA & MTTR Graph View

By default, the MTTA and MTTR lines will be displayed in the graph view if incidents are present in a specific time period. Incidents are displayed in vertical columns to relay the aggregated incident number in a specific timeframe, while also displaying the individual incidents making up the time range. Hover over an incident to learn key metrics, and click an individual incident to get the granular information surrounding a specific data point. For the bucket averages, only the hover state is available.

Performance Report MTTA MTTR Graph View - VictorOps

 


Track MTTA & MTTR with Team Filtering

Track both your organization and team’s MTTA/MTTR and incident metrics by leveraging the team filter. These are directly related to the associated team’s escalation policies.

Performance MTTA/MTTR Team Filtering - VictorOps


Routing Key Filtering

Target specific or multiple routing keys to understand metrics around different components.

MTTA/MTTR Routing Key Filtering - VictorOps Reporting


MTTA & MTTR Goal Tracking

Add specific goals against MTTA and MTTR goals. Track these in the daily, weekly, and monthly bucketing increments.

Note: Goals are only saved on a user basis and not saved organization-wide.

MTTA MTTR Goal Tracking Report - VictorOps


Incident Volume by Date Range and Bucketing

Aggregate MTTA and MTTR averages and incident volume by daily, weekly, and monthly buckets.

Incident Volume by Date Range and Bucketing - VictorOps MTTA/MTTR Reporting


Table View for Recent Incidents

The table view adjusts to match the 100 most recent incidents associated with the selected segment filter. Click on a specific row to learn more about a specific incident, including its ACK/RES history, as well as the individual alert payload.

Table View for Recent Incidents - VicotrOps MTTA/MTTR Reporting


CSV Download

The data delivered in the CSV will reflect the date range and team segmenting designed in the setting views. Changing the segment by filters and date range bucketing will have no effect on the contents of the download.

CSV Download for Performance Reporting - MTTA/MTTR reporting

 

Updated on June 17, 2019

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