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Pingdom Integration Guide – VictorOps


Versions Supported: N/A (SaaS)

VictorOps Version Required: Standard or Enterprise

What you need to know: This integration uses Pingdoms webhooks feature to send alerts to VictorOps.

Pingdom is a service that tracks the uptime, downtime, and performance of websites.

In VictorOps

In VictorOps, select Settings >> Alert Behavior >> Integrations >> Pingdom

If the integration has not yet been enabled, click the Enable Integration button to generate your endpoint URL as seen below.  Be sure to replace the “$routing_key” section with the actual routing key you intend to use. It is essential that you replace what you see here with the actual routing key you intend to use.  Everything after the final forward slash must be replaced with you your key.  For example, assuming a routing_key value of “database”:

………36437/$routing_key    ==>   ……..36437/database

Routing keys in VictorOps can be set up and associated by clicking on Settings >> Alert Behavior >> Route Keys.

For more information on routing keys and best practices, click HERE.


In Pingdom

Select “Integrations” from the menu bar on the left, click the the “Integrations” option, then click “Add integration”.

In the Add Integration” window, use the drop-down menu for Type to select Webhook.  Give the webhook a name and paste in the webhook URL provided by VictorOps.  Be sure to replace the “$routing_key” section with your actual routing key.  Finally, click Save Integration.


When creating or editing checks, scroll to the bottom of the settings to select the new integration you have just added.  It is not necessary to include any alerting actions for the webhook to function.


Email Endpoint Integration


In VictorOps (Email)

Navigate to Settings >> Alert Behavior >> Integrations >> Email


Copy your Email endpoint address

The Routing Key (+$routing_key) can be used to route an email endpoint initiated incident to a specific team or teams within VictorOps. You will want to be sure to replace $routing_key within the Email endpoint address with a valid routing_key found within your VictorOps instance.

In Pingdom (Email)

Navigate to Alerting Endpoints in the side-menu of Pingdom.

Select the Add alerting endpoint button, followed by selecting Add contact method




Create a new Contact Method and select Email from the How should we contact you?, dropdown menu.


Make sure to select New message format before clicking Save settings

Updated on January 8, 2018

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