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User Metrics Report

User Metrics: presents an aggregation of different metrics for specific users (by username). These metrics include incidents, acknowledgements, recovery, MTTA, and MTTR. You can view individual performance within the entire organization, or filter by specific teams. 

Modifying the report

You can view individual performance within the entire organization, or filter by specific teams.

Performance by user within an organization or team

An All Teams view will allow you to view combined performances for specific users regardless of the team they are on.

A specific team view will allow you to view individual’s performance within a specific team.


Date Ranges

You can specify the date range by entering custom dates:

Or you can modify the date range by selecting 1 day, 1 week, 1 month, 6 months, or 1 year. Please note that changing the date range on the left will change the dates listed below User Metrics, not the dates on the right.

Please note: this report shows events that occurred within a specified date range. This means that if an incident came in, was acknowledged, or was recovered, outside of the date range, it will not appear in the report.

 

Updated on January 20, 2017

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