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PRTG Integration Guide (Legacy Email Version) – Splunk On-Call


Versions Supported: N/A (SaaS)

VictorOps Version Required: Starter, Growth, or Enterprise

What you need to know: To ensure incidents are resolved correctly, choose static fields for the Critical and Resolved subject lines.

PRTG is a highly flexible and generic software for monitoring IT infrastructure.  The following documentation will walk you through how to send PRTG “Notifications” to the Splunk On-Call timeline by leveraging our Generic Email Endpoint.

In Splunk On-Call

In VictorOps, select Integrations >> PRTG

If the integration has not yet been enabled, click the “Enable Integration” button to generate your endpoint URL as seen below.  Be sure to replace the “$routing_key” section with the actual routing key you intend to use. (To view or configure route keys in Splunk On-Call, click Settings >> Routing Keys)



  • From the main dashboard select Setup >> Account Settings >> Notifications.
  • Select Add new notification.
  • Give the notification a name make sure the status is set to Started. Under NOTIFICATION SUMMARIZATION set the Method to Always notify ASAP.

To create an incident:

Select the checkbox for SEND EMAIL. This will expand the email settings. Paste your Splunk On-Call email endpoint address into the Send to Email Address field.  Use the following text as the subject line:

<b>[%sitename] %device %name CRITICAL</b>

To resolve an incident:

If you would like PRTG to send a recovery email to close the incident in Splunk On-Call when a monitored device recovers, you will need to create a separate notification, with another email that uses this text as the subject:

<b>[%sitename] %device %name RECOVERY</b>
  • Set the Format field to Text, then select Save.
  • To test the integration return to the NOTIFICATIONS settings page, find your newly created Splunk On-Call notification method and select Test. This will trigger an incident in your Splunk On-Call timeline, and the integration is complete!
Updated on January 13, 2021

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