Splunk On-Call is a powerful tool that allows teams to maintain a culture of high availability without slowing down the innovation process. We understand that the implementation of a new tool can be difficult so we have provided some key milestones to hit before going live with Splunk On-Call that will ensure your company is set up for success! 

Your Splunk On-Call Resources

Knowledge Base: The extensive Splunk On-Call Knowledge Base is always a good place to start if you are unsure how something works or are in need of some tips!

Contact Splunk On-Call Support: All users have the ability to reach out to Splunk On-Call support at any time with any questions!

1.  Live Chat: If you are logged into your Splunk On-Call instance, you will have the ability to Live Chat with the Splunk On-Call Support team.

2.  Splunk Support Portal: You can open a Splunk On-Call support case in the Splunk Support Portal:https://login.splunk.com/

3. Have a billing question? Reach out to your Account Manager and/or reach out to the billing team at vo_billing@splunk.com

If you are facing any issues when trying to contact us please have a look HERE!

Planning Milestones

1. Create a rough draft of your desired Splunk On-Call workflow in a spreadsheet (ie. who are the overseers, what tools are most important, who are action takers, etc). 
2. Set an Onboarding Timeline

User Milestones

1. Invite Users
   • Quick video on Adding user in VictorOps
2. Determine User Roles & Permissions
   • Determine your Global, Alert, and Team Admins
   •  Admin Training Guides
     • Global Admin training guide
     • Team Admin training guide
     • Alert Admin training guide
3. Set Primary Paging Policies 
   • Paging Policies Best Practices
   • Quick video on Primary Paging Polices.
4. Implement User Trainings
   • User Training Guide

Team Milestones 

1. Create Teams & Assign Team Admins
2. Create On-Call Schedules
   • Rotation Options
   • Schedule Examples
   • Quick video on creating rotations & shifts.
3. Implementation of Team Workflow
   • Create Escalation Policies 
     • Quick video on creating an escalation policy.
   • Tips and Tricks for Multiple Escalation Policies

Integration Milestones 

1. Determine Necessary Integrations
2. Create Splunk On-Call Routing Keys
   • Routing Key Best Practice
3. Configure Integrations 
   • Splunk On-Call Integration Guides
4. Test Integrations and Trigger Test Incidents
   • Maintenance Mode

Go Live Milestones

1. Ensure all Splunk On-Call users have completed their User Trainings
2. Internal & External Resources made available 
   • Create internal documentation for Splunk On-Call (ie. internal wiki)
   • Familiarize all Splunk On-Call users with the Splunk On-Call resources
     • Splunk On-Call Knowledge Base
     • Contact Support
3. Ready Set… GO LIVE!