Your Primary Paging Policy is executed when an incident is routed to you based on a team’s Escalation Policy. Learn more about team escalation policies if you need help setting those up. Your Paging Policy is part of your personal profile and gives you control of how, and how often you’re contacted when incidents are routed to you.
Want to dive deeper into time-based paging policies? Learn more about setting up custom paging policies here.
Getting Started With Your Primary Paging Policy
In the top right-hand corner of the web UI, click your Username -> Your Profile:
Input Contact Methods
We recommend adding a few different contact methods (i.e. phone number and email) so you can have multiple steps in your paging policies. A good paging policy is a diverse paging policy.
Configure Your Personal Paging Policy
When an incident is routed to you, either directly or via an escalation policy that you’re on-call for, you may determine how you’re contacted. The steps in a personal paging policy will execute in order. The last step of the policy will repeat until the incident is acknowledged.
There are two types of personal paging policies detailed below: Primary and Custom.
Primary Paging Policy
Your primary paging policy is your default paging policy and it is not time-based. You can’t delete your primary paging policy. If an incident is routed to you, VictorOps will first check all of your custom paging policies to see if any of them match the current time. If none of the custom paging policies match the current time, then your primary paging policy will be used to notify you.
When the following box is checked under Settings -> Alert Behavior -> Configure Alerts
You will be notified on Resolved Notifications by what is configured in the Single Notification setting in your Personal Settings.
Here you’ll be able to select a notification method.
Don’t forget to save!