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Manual Incident Creation

VictorOps offers the ability to manually trigger a new incident from within the application.  This option is available for both the web portal and mobile applications.

What you need to know about this feature:

  • Currently, manual incidents are created outside of the Transmogrifier flow. This means that Transmogrifier rules will not affect manual incidents. If you would like to request this feature, we would love to know the details of your individual use case. Please pass requests along to featurerequests@victorops.com.
  • Manual incidents trigger personal paging policies the same way that any other incident does.  Unlike incidents created by monitoring tools, manual incidents can be routed to individuals, groups of individuals, or directly to an existing escalation policy.

How to Create a Manual Incident:

Web Portal:

Locate the green “Create” button at the top of the Incident Management Pane (far right).  If you do not see the incident management pane, you may need to include it in the display options at the right of the main gray menu bar.

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This will produce the manual incident creation window.

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Click in the “Send To:” box.   The resulting drop down menu allows you to select who will receive the incident.  Clicking on the “Users” tab produces a list of all VictorOps users, organized by team.  Start typing the user’s actual name or VictorOps username into the search bar to quickly find a specific user.

Clicking the check-box next to the team name will automatically select all the users on that team.  Every user selected will be notified, according to their personal paging policy, for this incident.

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Clicking on the “Escalaltion Policies” tab will produce a list of escalation policies (teams) available on your account.  Clicking the check-box for a team will trigger the escalation policy for that team (which may or may not page on call users depending on the schedules configured)

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You can add multiple individual users and/or escalation policies by toggling back and forth  Once you have selected the users and/or escalation policies, click “Done”.  This will produce a list of all the escalation policies and/or users who will be notified in the setup window.

Add a brief description to the “Incident Description” section.  This will become the name (entity_display_name field)  of the new incident.

Add a longer, more detailed description of the problem in the “Incident Body” section.  This information will be sent to the users as the incident message ( field).

Finally, click the green “Create” button to officially trigger the incident.

The following example will create the incident below for the “Crisis Communication” team:

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Resulting message:

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Resulting incident:

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From this point on, this incident will behave like any other.

Android:

In the Android application, swipe all the way to the Incidents section (far right) and click on the circular “+” button in the bottom right corner.

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This will bring up the incident creation screen.

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On the resulting screen, add a brief description to the “Incident Description” section.  This will become the name (entity_display_name field)  of the new incident.

Add a longer, more detailed description of the problem in the “Incident Body” section.  This information will be sent to the users as the incident message ( field).

Tap on the “Send To:” section.

Select the users and / or escalation policies that will receive this incident.  You can start typing a user’s actual name, username, or the title of the escalation policy into the gray bar at the top to search for a particular value.

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Clicking the check-box next to the team name will automatically select all the users on that team.  Every user selected will be notified, according to their personal paging policy, for this incident.

Clicking on the “Escalaltion Policies” tab will produce a list of escalation policies (teams) available on your account.  Clicking the check-box for a team will trigger the escalation policy for that team (which may or may not page on call users depending on the schedules configured)​

You can add multiple individual users and/or escalation policies by toggling back and forth  Once you have selected the users and/or escalation policies, click “Done”.  This will produce a list of all the escalation policies and/or users who will be notified in the setup window.

When finished selecting recipients, click the back arrow at the top right.

Back on the incident creation screen, click “Create”, and you’re done.  This incident will now behave just as any other (with out the Transmogrifier)

iOS:

 

In the iOS application, swipe all the way to the Incidents section (far right) and click on the “+” button in the upper gray menu bar.

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This will bring up the incident creation screen.

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Add a brief description to the “Incident Description” section.  This will become the name (entity_display_name field)  of the new incident.

Add a longer, more detailed description of the problem in the “Incident Body” section.  This information will be sent to the users as the incident message ( field).

Tap on the “+ Add” icon to select the users and / or escalation policies that will receive this incident.

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Swipe downward to reveal a search bar.  You can start typing a user’s actual name, username, or the title of the escalation policy into the gray bar at the top to search for a particular value.

You can select individual users or click the check-box next to the team name to automatically select all the users on that team.  Every user selected will be notified, according to their personal paging policy, for this incident.

Clicking on the “Escalaltion Policies” tab will produce a list of escalation policies (teams) available on your account.  Clicking the check-box for a team will trigger the escalation policy for that team (which may or may not page on call users depending on the schedules configured)​

You can add multiple individual users and/or escalation policies by toggling back and forth  Once you have selected the users and/or escalation policies, click “Done”.  This will produce a list of all the escalation policies and/or users who will be notified in the setup window.  Once you have selected the required users, click “Add” in the upper gray menu bar.

Click “Create” to complete the process.

Updated on February 8, 2017

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