Slack Account: May Require Slack Administrative Privileges (in Slack this is called Primary Owner) to Integrate
VictorOps Version Required: Standard or Enterprise
What you need to know: At this time, Private Slack channels are not supported with the integration. If enabled, you must disable the old Slack (webhook) integration.
The VictorOps Slack App allows you to work on the platform of your choice without losing any functionality or information. You may now ACK or RESOLVE from your Slack channel of choice. The following guide will walk you through setting up this integration.
Before Getting Started
If you had previously installed our legacy Slack (webhook) integration you will need to disable the integration to prevent double messages from being sent between the two systems.
To do this, select the Slack (webhook) integration from the integrations page.
And then select Disable to revoke the integration.
Transfer of Ownership in Slack
Please be sure to recognize the administrative rights of your Slack environment. If you are not the Primary Owner of your Slack workspace you will need to seek out permission to transfer ownership in order to integrate with VictorOps.
These permissions may be managed in Slack under the main settings >> Manage Members.
Then, Transfer Ownership to the user tasked with the integration.
Primary Ownership may be easily transferred back to the original owner once the integration is complete.
From the VictorOps web portal select Settings then Alert Behavior, then Integrations.
Next, select the Slack integration tile.
Then select Enable Integration.
This will bring up a Slack authentication screen to first pick the team you want to integrate with and then to log in.
Then, enter your email and password.
Next, Authorize the application.
Once authorized, you’ll be prompted to select a Slack channel.
Finally, you’ll be redirected back to VictorOps and a message will display that the Authentication was successful.
VictorOps web interface Settings
Now, from the VictorOps web interface, you may configure aspects of the integration. For instance, you may choose a Slack channel you’d like to integrate with and control the message notifications from VictorOps to Slack.
After you finish configuring your settings please be sure to press the Save button.
In Slack Channel
Invite The VictorOps Bot To The Channel
In Slack @ mention the @VictorOps bot user to add it to your channel.
Linking Your Slack User to your VictorOps User
From Slack, you can use the slash command /linkusers to generate a link that will initiate the linking process. You may also trigger a test alert from VictorOps to Slack. The action of attempting to ACK the incident in Slack will prompt the link.
Below, please find that attempting to ACK triggered test incident will also prompt the link to appear.
After selecting the link, log into your VictorOps account and you will be notified that your user is linked.
Once you’re connected you’ll be able to ACK the test incident in Slack.
Unlinking Slack Users from VictorOps
In the event that you need to unlink your VictorOps user from your Slack user, please contact VictorOps Support (firstname.lastname@example.org). This is a simple and quick process, but currently, it must be initiated by our support team.
Ack and Resolve in Slack
Now that your user is linked you can interact with VictorOps incidents from the slack channel.
In the VictorOps Timeline, you’ll see notifications that Ack and Resolve actions occurred in Slack.
If you have any questions regarding the above article, please contact VictorOps support (email@example.com).