Usernames and Best Practices

When inviting new users to the VictorOps platform, it is important to consider the following:

  • Each user is responsible for setting up their own username at the time of registration.
  • Usernames cannot be changed.
  • VictorOps does not enforce naming conventions, so it is your responsibility as an administrator to choose and enforce a naming convention.
  • Usernames are global, not unique to your organization.  If a username that fits your naming convention is not available, consider appending the username with your organization name.  (john.smith is taken, but john.smith.billybobsITshop is probably available).  Putting the organization name at the end ensures that users in VictorOps can still use the auto-drop-down lists when they begin typing another user’s username when using the chat function.

After being Invited, Users will receive the following Email listing the Organization’s name, who sent the invitation, and then the invited individual will have 48 hours to sign up, before the “Activate Account” link expires:

You want to make a username that is recognizable to everyone in your organization. We find these naming conventions to work best:

  • First name – last name (johnsmith, john.smith)
  • First initial last name (jsmith, j.smith)
  • Match your email naming convention

If you are using HipChat or Slack, you will want to match your VictorOps usernames to your chat usernames.

Recover Username

Forget your username? Simply select Forgot username? to start the username recovery process:

In the subsequent screen, you’ll enter the email address associated with your VictorOps account:

In your email client, you’ll receive a message showing your VictorOps username. Directly from the email, you’ll select the Log in button to return to the sign-on page where you can now enter your credentials.

Updated on March 13, 2019

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