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Conference Bridges

Use Your Own Conference Bridge

This feature is enterprise only.

The conference bridge feature allows teams to add their conference bridge information to an incident in VictorOps. This mobilizes your team when it matters most. You can use your preferred web conferencing provider for faster incident response.

Adding Pre-Set Conference Bridge Information

Under Settings > Conference Bridges, users with either Global or Alert Admin permissions can click “add conference bridge” to add a conference bridge that will be saved and can be retrieved when adding responders and a conference bridge from the War Room. You may add up to 25 pre-set conference bridges.

Selecting a Pre-Set Conference Bridge 

From the War Room, you can add your pre-set conference bridge information when adding additional responders to an incident.

Please note, that you will not be able to select pre-set conference bridges from the incident pane.

Creating an Ad-Hoc Conference Bridge

Add conference bridge information from a manual incident or when adding responders to an existing incident. 

Mobile/ Web Display

This will be available in both the mobile and web UI

From the War Room, when you’ve successfully added your pre-set conference bridge, the conference bridge name will be displayed on the incident overview pane.

Notification Updates

SMS

After acknowledging an SMS notification, VictorOps will either send the conference bridge URL, the primary phone number or the deep link URL to an incident as part of acknowledgement receipt.

Push Notification

After acknowledging a push notification, a user can select acknowledge and join conference call to join the conference bridge.

Email

VictorOps sends the incident deep link URL from a VictorOps email notification. This will open the mobile app if the mobile app is downloaded on the user’s device, or open the incident pane when the mobile app is not available.

Updated on September 17, 2020

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