We’ve completely refreshed the look and feel of the Timeline to help you surface pertinent incident information quickly, to improve usability and decrease overall time to resolution.
All incident and alert messages derived from integrated monitoring tools in the Timeline and the Incident Pane now include their respective logos to help you rapidly identify the source of an alert. Manually created incidents, along with alerts and incidents originating from the Email Endpoint or the REST API integrations, will remain logo free. The revamped Timeline will allow you to quickly review alert information.
Access Incident Details directly from the Timeline by clicking the incident details link—this will expand the incident and its event history in the Incident Pane. Quickly identify responsible parties during a firefight by easily seeing which policies are being paged. We’ve also added annotation and alert counts to the bottom left-hand corner of the Incident Card. Clicking on the Annotations Count will open the Annotations tab in the Incident Details in the Incident Pane.
All Alert Cards related to an incident now include a link in the bottom left-hand corner—click on the incident number for easy access to incident details. We changed ‘more details’ to ‘alert payload’ to clarify the information that unfurls in the Timeline. This link still displays annotations and the payload.
Is the Timeline too noisy? Let’s drill down. There are multiple ways to filter the Timeline to only show events and messages concerning you. Here’s how to filter:
- All Filters: Selecting this option displays a drop-down with options to filter the Timeline by Route Key and/or Message Type. VictorOps will remember which options you select so your choices persist between sessions.
- Delivery Insights Quick Filter: Clicking on this filter (which works like an on/off button) will filter the Timeline for only Delivery Insights Message Types – all other message types will be hidden.
- Chat Quick Filter: Clicking on this filter (which works like an on/off button) will filter the Timeline for only Chat messages. This is useful when you’re trying to follow a conversation in the Timeline—it removes all other events so chats are streamlined.
It’s important to note the Delivery Insights and Chat Quick Filters can’t be used simultaneously. If one filter is on (the filter icon will turn blue when it’s active), clicking the other filter turns the first off. Filter selections under All Filters will be disregarded when a Quick Filter is on.