Teams are defined by their escalation policy and may include any number of users with or without a rotation.

Teams may have one or more on-call rotations to help make scheduling easy.

Creating a Team

To create an team, select “Add Team”, choose a name and then go in and set up the team’s escalation policy.


Typically, teams will have groups of users in an on-call rotation, however, escalation policies may include no users at all and utilize a web-hook, or an email address instead.

After creating your team, you’ll have the option to add rotations, and then setup the team’s escalation policy. To learn more about routing specific alerts to specific teams, visit the knowledge base article on incident routing.

Updated on February 8, 2017

Was this article helpful?

Related Articles