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Getting Started with the Alert Rules Engine

What is the VictorOps Alert Rules Engine?

The Alert Rules Engine is an Enterprise service level feature.

The Alert Rules Engine is a powerful tool that allows you to deliver helpful information and useful resources to your users at the same moment they are notified of the problem, as well as customize the behavior of your incidents.  It is, essentially, a rules engine that allows you to set certain conditions, and trigger custom actions when those conditions are met.

Getting paged for a non-critical issue?  You can use the Alert Rules Engine to make sure that nobody gets paged for alerts that are not actionable.

Want to attach remediation documentation directly to notifications so your users can immediately start solving the problem without having to dig around?  The Alert Rules Engine allows you to attach image links and other URLs directly to your notifications.

Here is an example of a typical incident, untouched by the Alert Rules Engine:

Here is an example of an incident that has been annotated with useful information and resources using the Alert Rules Engine:

Notice the addition of a graphical representation of the problem, links to run-book documentation, triage notes, the post incident review for the last time this problem occurred, and a one-touch option to open a new ticket in Jira.

In other words, the Alert Rules Engine is designed to give you the information and tools you need, when you really need them.

Getting Started

To get started, click Settings >> Alert Rules Engine. This is where you will create all of your Alert Rules Engine rules. To create a new rule select “Add a Rule”.

This brings you to the Alert Rules Engine rule creation window below. The top portion sets the matching condition (When should this rule be applied), while everything below defines the actions to be taken.

Updated on September 25, 2019

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