Rotations

Teams you’ve created in VictorOps may have rotations. A rotation is a recurring schedule with members who take turns being on-duty for the rotation.

A rotation may be used as a step in a team’s escalation policy.

Please note, being scheduled for a rotation does not mean that you’re on-call unless the rotation is part of the team’s escalation policy.

There are three different types of shifts available in a rotation: Standard, Follow-The-Sun, and Custom.

Standard:

Gives you the ability to schedule a 24×7 rotation.

STEP 1:

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  1. Add Rotation
  2. Name your Rotation
  3. Select Shift type Standard

Step 2:

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  1. Name your Shift
  2. Select your Time Zone (will default to local machine time zone)
  3. Select the Amount of Days you would like the handoff to occur
  4. Select the Time you would like the handoff to occur
  5. Select Day you would like the handoff to occur
  6. Save Shift

Step 3:

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  1. Add users to this Shift
  2. Save Rotation, and Add to On-call
  3. More info about Escalation Policies here

**NOTE**
The order of the Manage Members Tab, is the order in which we hand-off to the next member based on the settings you set in Step 2.

rotations4


Follow The Sun:

Allows you to create multiple shifts within a rotation, to provide coverage for specific time ranges.

Step 1:

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  1. Add Rotation
  2. Name your Rotation
  3. Select Shift type Follow The Sun

Step 2:

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  1. Name your Shift
  2. Select your Time Zone (will default to local machine time zone)
  3. Select the days you would like this Shift to apply to
  4. Select the Time Range of the shift
  5. Select the Amount of Weeks you would like the handoff to occur
  6. Select Day you would like the handoff to occur
  7. Save Shift

Step 3:

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Add another Follow the Sun shift.

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  1. Name your Shift
  2. Select the Time Range of the new shift
  3. Repeat Step 2 above

Keep repeating Steps 2&3 until you have all your shifts created, the final results would like the following:

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For Weekend Coverage options, you will want to use a Custom Rotation

rotations10

**NOTE**
The order of the Manage Members Tab, is the order in which we hand-off to the next member based on the settings you have set in Step 2. Each shift, can have its own set of users.


Custom:

Custom Shifts give you the ability to set a Custom Day/Time Range, mostly used for weekend coverage.

Step 1:

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  1. Add Rotation
  2. Name your Rotation
  3. Select Shift type Custom

Step 2:

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  1. Name your Shift
  2. Select your Time Zone (will default to local machine time zone)
  3. Select the Time/Day Range of the shift
  4. Select the Amount of Weeks you would like the handoff to occur
  5. Select Day you would like the handoff to occur
  6. Save Shift

Step 3:

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Last step, is to add your users to the shift.

 

Updated on February 8, 2017

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