Please leverage the steps below when new users have been added to your account. These steps will ensure that they have set up their username/password and paging policy correctly, as well as downloaded the appropriate mobile app.
Invitation from VictorOps
Accept the email invite and create your username and password
Follow your organization’s naming convention for your username. If you don’t have a naming convention, we recommend using (FirstName.LastName)
Enter the phone number you will use for future notifications
Complete your Profile
Once you have successfully created a username and password, VictorOps will take you to the main timeline of the platform. As with any web page in the portal, direct your attention to the top right-hand corner of the screen where you can click your username then Your Profile to complete your set up.
From here, you can add additional email addresses as well as up to 4 phone numbers:
If you add a cell phone number, you will need to verify the number. Click Verify, to the right-hand side of the phone number you added, and we will send a 4 digit SMS short code that will be entered into your profile, please see below.
If you’re adding a landline or a desk phone, enter the desired phone number and email firstname.lastname@example.org; we will manually verify your phone number.
Set up your Paging Policy
Located shortly below your contact methods, you will see your “Paging Policy”. This is how VictorOps will notify you, if an incident comes in, when you are on-call. Build out your Paging Policy, to ensure that you are properly notified when an incident comes in. You have the option to add additional steps within steps, by using the green plus sign button, or you can add additional steps by using the Add Step button.
Download the Mobile App
Please note: in order to receive push notifications, you will need to download the mobile app and sign in. Once you have done this, your device will appear under your contact methods.
Download the VictorOps Contact
VictorOps uses 5 phone numbers, to contact you via SMS or Phone call, for an incident. By downloading the contact directly from the mobile app, all 5 numbers will be automatically added to the contact. Then you can add the contacts to your favorites, if desired.
iOS Contact Import
Android Contact Import
If you have any questions after completing the steps above, or while using VictorOps at any point in time, please feel free to utilize one of the resources below: