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Set Up a New User in VictorOps

Follow these steps to quickly and easily set up new users that have been added to your VictorOps account. This guide will ensure that new users have set up their username/password and paging policy correctly, as well as downloaded the appropriate mobile app.

Invitation from VictorOps

Accept the email invite and create your username and password

Email invitation to activate new use - VictorOps

Follow your organization’s naming convention for your username. If you don’t have a naming convention, we recommend using (FirstName.LastName)

Name your org - VictorOps


Enter the phone number you will use for future notifications

Enter phone number - VictorOps

Complete your Profile

Once you have successfully created a username and password, VictorOps will take you to the main timeline of the platform. As with any web page in the portal, direct your attention to the top right-hand corner of the screen where you can click your username then Your Profile to complete your set up.

complete your profile 1 - new user VictorOps

From here, you can add additional email addresses as well as up to 4 phone numbers:

Enter additional user email addresses- new user VictorOps

If you add a cell phone number, you will need to verify the number. Click Verify, to the right-hand side of the phone number you added, and we will send a 4 digit SMS short code that will be entered into your profile, please see below.

SMS code prompt screen - VictorOps new user

If you’re adding a landline or a desk phone, enter the desired phone number and email support@victorops.com; we will manually verify your phone number.

Set up your Paging Policy

Located shortly below your contact methods, you will see your “Paging Policy”. This is how VictorOps will notify you, if an incident comes in, when you are on-call. Build out your Paging Policy, to ensure that you are properly notified when an incident comes in. You have the option to add additional steps within steps, by using the green plus sign button, or you can add additional steps by using the Add Step button.

set up paging policy - VictorOps new user


Download the Mobile App

Please note: in order to receive push notifications, you will need to download the mobile app and sign in. Once you have done this, your device will appear under your contact methods.

iOS App

Android App

Download the VictorOps Contact

VictorOps uses 5 phone numbers, to contact you via SMS or Phone call, for an incident. By downloading the contact directly from the mobile app, all 5 numbers will be automatically added to the contact. Then you can add the contacts to your favorites, if desired.

iOS Contact Import

Import contacts - iOS - VictorOps new user

Android Contact Import

Import new contacts - Android - VictorOps new user

Additional Resources

If you have any questions after completing the steps above, or while using VictorOps at any point in time, please feel free to utilize one of the resources below:

Updated on April 30, 2019

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